Saturday, December 28, 2019

Essay on Precise Software Case Analysis - 1580 Words

PRECISE SOFTWARE CASE ANALYSIS Problem: When and how to introduce an end-to-end new product to the market? Issues: 1. Should we (Precise) introduce a new product in Open World conference 2000? What could be the impact if we delay to offer an end-to-end solution in the performance management space? 2. What is the best selling strategy for the new product? 3. What is the best pricing strategy for the new product? 4. Should we maintain a single sale force or separate sale force dedicated to the new product? What kind of commissions and how much authority should we set up for the sales force regarding to the new product? 5. How can we deliver the value of the new product to meet our customer expectation†¦show more content†¦Quest Software offered around 25 different products, with some of the functions offering products relevant to Precise. Marketing Mix Analysis: A) Product Analysis: Precise offered the software that helped its clients to manage the performance of their information technology (IT) systems. Precise is in the performance management and availability market. Its products are designed to manage the performance applications utilizing Oracle database. The company had focus on a small range of core products but provided users high quality that promised. Precise offered the software license and services. The main products were insight products, SQL and Presto. Precise/SQL accounted for 86% of all Precise’s software licensing fees. The company has strong trained account reps with very strong relationships with key clients. End-to-end response time is extremely important to ensure the system ran efficiently and effectively. All of the available products focused on the performance of each of the components of the system. The sales cycle is 6 to 12 months on average. Precise realized from the feedback of its consumers that they should provide right sol utions to its clients rather than the products. However, a full-functionality end-to-end performance tool needs a long time to be developed. It’s going to take six and nine months to get a basic product with purely monitoring only. The fullyShow MoreRelatedEssay on Sizing Software with Testable Requirements1107 Words   |  5 PagesTitle : Sizing Software with Testable Requirements Article summary Without measuring the cost the project cannot be managed. In order to size the project the testable requirements can be used . The Testable requirements implies a new software measurement paradigm. There are some attributes and applications which needs to be identified. In the industry the sizing measures are generally used to normalize the different sizing measures ,hence it can be compared . 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Thursday, December 19, 2019

Understanding Customer Services Essay - 4375 Words

Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and| |organisation | |other related†¦show more content†¦Mostly funded through fundraising and donations. | | | | | | | | | | | | | 2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline how customer service is carried out in these types of organisation and highlight the differences in customer service across these organisations. |Organisation type |Description of customer service and | | |the differences between organisations | |Commercial |Providing good quality customer service will make the organisation successful and able to keep their | |organisation |customers and will increase the profits. The difference from the other two sectors is that customers are |Show MoreRelatedUnderstanding The Structure Of Customer Service Essay2371 Words   |  10 Pagesthe structure of customer service 3.1: Explain the features of different customer service models and customer service standards Customer service models and customer service standards both have different features. The customer service models can either increase customer satisfaction or decrease customer complaints. The customer satisfaction is increased by being responsive and helpful to your customers and brining out a bigger range of products that are value for money. The customer complaints are decreasedRead MoreDemonstrate understanding of customer service2217 Words   |  9 PagesDemonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some â€Å"service offers† that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some otherRead MoreUnderstanding Your Organization s Customer Service Guidelines1645 Words   |  7 Pagesdocid=-588724269867897572hl=en (irate customers) ïÆ'Ëœhttp://video.google.com/videoplay?docid=-5677384960392844817hl=en (telephone messages ïÆ'Ëœhttp://www.ipaustralia.gov.au/about/charter_index.shtml ïÆ'Ëœhttp://www.customerservicemanager.com/at-your-service-the-ten-commandments-of-great-customer-service.htm ïÆ'Ëœhttp://www.matrixstandard.com ïÆ'Ëœhttp://all-free-info.com/customer-service TASK 1 – UNDERSTANDING YOUR ORGANISATION Research your workplace standards you should have your organization’s customer service guidelines in yourRead MoreThe Service Concept, Servqual Model And Understanding Customer Types Essay1957 Words   |  8 Pagesthe service concept, Servqual model and understanding customer types. 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Wednesday, December 11, 2019

Eight Forms of Capital Free Sample

Question: Discuss about the Six Forms of Capital used by Businesses. Answer: The model of organization draws on various capital inputs and its shows how the operations of organization transform them into outputs. The major purpose of this reflective journal is to explain the various kinds of capital, without which the business cannot survive in the global environment. The journal includes my self-reflection on six forms of capital, which are needed by every business. Companies can create the value by combining the qualitative and quantitative information, which is from where the six types of capital come in. Generally, the capitals are defined as the stocks of value, which are influenced or converted by the outputs or activities of the organization. The journal classifies them as intellectual, manufactured, financial, human, natural, relationship and social. The concept of types of capital has different meanings. All are capitals, which have the capacity to generate the flow of desirable results. For a business, it is essential to maintain all the six kinds o f capital for sustainable economic development. Capitalism has not just been about the financial capital. It may be possible that the people are not aware about it. The businesses deal with different forms of capital. Without these kinds of capital, the businesses cant survive in the long run. Generally the people think that money is only the form of capital, but this is not right. Other than money, the organizations rely on the land, human resource, energy, water and community. My personal experience says that we have managed only financial part of the business (Roland Landua, 2011). We have accepted the measures on show to calculate profits, debts and assets. But generally, we talk very less about the kinds of capital except financial capital. The businesses do not know that other kinds of the capital may make or break them easily as financial capital can do. From an extensive research, I found that there are six forms of capital, which are essential for the business, such as; intellectual capital, manufactured capital, financial capital, human capital, natural capital, relationship and social capital. These capitals are given by McElroy (Gleadle, 2011). All forms of the capitals have their own importance in the business. The below diagram indicates that how the organizational model draws the flow of capital inputs and it shows how the processes convert them in outputs. When I looked at the financial capital, it was very familiar to me. It was included the available funds to the business, equity finance, money, securities, currencies and other financial instruments and debt also. If you want to become finance professional, then you can expand your knowledge about the implications of Basel III and other changes in the accounting policies (Cavinato, 2012). After studying the human capital, I understood that human capital was included in how the employer values the employees, but earlier I was not aware about its complications. It is a new concept, so it was very interesting to find out more. Analyzing human capital made me realize that a business can improve its operations by motivating and engaging the employees. Furthermore, intellectual capital can be defined as knowledge asset. I have discovered that the global education system is focused on communicating the intellectual capital, whether or not it is very important form for making successful and strong communities (Kohl, 2016). It is analyzed that intellectual capital is inspired by the need for social or financial capital. This further helped me in understand that intellectual capital can be included in the social and relationship capital. Social capital comprises of groups and teams, who work together and they share their intellectual capital for attaining a common goal. I learned that the people, who have good social capital, can take the favors, affect the decisions of the management and communicate proficiently. This knowledge makes me obvious that human capital is a mixture of intellectual and social capital. As we know, that production process cannot be started without the availability of fixed assets and raw materials. Manufacture d capital also has the similar importance like other forms of capital. It includes the tools, buildings and machines (Thiele, 2013). It seems integral to the success of organization. I came to know that it includes the distribution networks and products and how these goods are delivered to their customers. From the analysis, I understood that the all the capital sit in the natural capital, because it includes the natural sources like; ecosystem and climate changes. We can use the living capital term for the natural capital. I learned from the Jason Eaton of Social Thread LLC that the capital can be in the form of debt or equity. The social capital provides a person favors or power to influence the decision making to other person in the organization. I realized that the capitals are interconnected with each other. For example, what will a manufacturing company do, if its water supply stopped? What will happen to the stock price of a fashion retailer, if it will be accused of harming the children and animals? So, the organizations work with the concept of Multi-capitalism for sustainable development (Waldstorm Svendsen, 2008). I know that this is a weird term, but it includes the economic system in which the business run and technique of sustainable growth. This surprised me that our organizations are facing the problem of sustainability as we are using the stocks of human, social and natural faster than their production. I found that this problem can be resolved by controlling the rate of consumption. This can help in sustaining the capitals in the long run. I believe that by sustaining and trying to surge the stocks of these capitals, we can subsist the income without decreasing the capital. It is a responsibility of every business to manage all the capitals sustainably (Kline, 2015). I suggest the organizations that they should create a multi-capital scorecard as a measurement and report system. This scorecard can help the organization in assessing the performance in terms of effect on all the kinds of capital, not just financial capital. This was also proven to me after considering the sustainable society, which include various features of these capitals. References Amouzesh, N., Moeinfar, Z. Mousavi, Z. (2011). Sustainable Growth Rate and Firm Performance : Evidence From Iran Stock Exchange. International Journal of Business and Social Science. Vol. 2, pp. 249-255. Cavinato, L. (2012). Ethnic Entrepreneurship and Forms of Capital. GRIN Verlag.Gleadle, C. (2011). Sustainable Growth Through Sustainable Business:A Business Persons Easy Guide To - What, Why and How Sustainability Is the Only Way Forward. CreateSpace Independent Publishing Platform. Kline, M. (2015). The 6 Kinds of Capital Your Business Cant Survive Without. Retrieved from https://www.inc.com/maureen-kline/the-6-kinds-of-capital-your-business-can-t-survive-without.html. Kohl, K. (2016). Becoming a Sustainable Organization: A Project and Portfolio Management Approach. CRC Press. Roland, E. Landua, G. (2011). 8 Forms of Capital. Retrieved on April, 2011 from https://www.appleseedpermaculture.com/8-forms-of-capital/. Thiele, L.P. (2013). Sustainability. John Wiley Sons. Waldstorm, C. Svendsen, G.L.H. (2008).On the capitalization and cultivation of social capital: Towards a neo-capital general science. The Journal of Socio-Economics, Vol. 37, 1495-1514.

Wednesday, December 4, 2019

The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand

In 1840, Te Tiriti o Waitangi was signed by the representatives of the Maori people and by the British Crown authorities as the treaty to state the governance and sovereignty of the Crown as well as the British protection over the Maori people. Nowadays, the functions of the Crown representativeness and protection are performed by the New Zealand authorities (Kingi, 2007).Advertising We will write a custom essay sample on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand specifically for you for only $16.05 $11/page Learn More Moreover, the health promotion practices are also realised with references to the partnership relations between the New Zealand authorities and the local representatives of the Maori people. Although Te Tiriti o Waitangi was signed more than a century ago, its role is still important for regulating the aspects of the social development of the country regarding the progress and well-being of the Maori people. From this perspective, the issue of regulating the health promotion questions should be also examined while referring to Te Tiriti o Waitangi as the founding document in New Zealand. The Maori people discuss Te Tiriti o Waitangi as the treaty to state their equality to the non-Maori people, thus, the principle of equity is involved in the discussion. In spite of the fact that there are several viewpoints regarding the effectiveness of Te Tiriti o Waitangi to regulate the health promotion practices for the Maori people, it is impossible to ignore this treaty because of its extreme role for determining the Maori people’s rights for health and well-being. The Aspects and Importance of Te Tiriti o Waitangi The aspect of protection which is discussed in relation to different interpretations of Te Tiriti o Waitangi is important to be analysed as the key concept to understand the role of the treaty for the health promotion practices in Ne w Zealand during the past centuries and today. While signing the treaty in 1840, the Crown and the Maori people followed rather different goals and intentions. The British Crown intended to declare the sovereignty in relation to the territories, and the Maori people could accept the conditions only with references to some social and economic benefits as the guarantees of partnership and protection (Health promotion competencies, 2011; Kingi, 2007). That is why, the texts of the treaty’s translations, as well as the interpretations, differ significantly regarding the parties’ expectations from the treaty and associated advantages or outcomes.Advertising Looking for essay on health law? Let's see if we can help you! Get your first paper with 15% OFF Learn More The Maori people perceive Te Tiriti o Waitangi as a kind of the legal guarantee related to the promotion of well-being for the Maori. Thus, the Maori people refer to Te Tiriti o Waitangi when they are inclined to apply to the issue of protecting their interests in New Zealand. This approach is also relevant while discussing the case of health promotion within the country. That is why, all the acts and legal norms associated with the health promotion issues within New Zealand should be correlated with the Maori people’s interests and needs fixed according to Te Tiriti o Waitangi. Nevertheless, there are visions that the treaty cannot provide the Maori people with any advantages connected with the health promotion practices today because of the lack of direct references to the health care issues in the texts of Te Tiriti o Waitangi’s translations (Health promotion competencies, 2011; Kingi, 2007). The Principle of Equity and the Role of Te Tiriti o Waitangi Regarding This Principle The Maori people discuss Te Tiriti o Waitangi as the platform to protect their social interests in New Zealand because of suffering from definite social inequalities. That is why, the inte rpretation of Te Tiriti o Waitangi is closely connected with the principle of equity regarding the health promotion practices. The principle of equity in association with the health promotion supports the idea that all the people in the country, without references to their social and economic statuses, should receive the equal health services because the focus on inequity violates the human rights (Whitehead, 1990). The principle of equity depends on avoiding the concentration on differences in statuses and discrimination. However, the problem is in the fact that different social and ethnic groups can suffer from inequalities significantly. These people belong to the disadvantaged groups which can be discriminated in relation to the provision of health care services because of the weaknesses in laws and legal standards (Whitehead, 1990). To guarantee the fact that the community and authorities follow the principle of equity in relation to the health and well-being of the Maori peopl e, the ethnic group relies on Te Tiriti o Waitangi as the set of traditional legal norms signed by the two parties to state the Maori people’s equality to the other citizens of New Zealand.Advertising We will write a custom essay sample on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand specifically for you for only $16.05 $11/page Learn More As a result, the concepts of protection and equity are accentuated in the text of the treaty to prove the possibilities for receiving the equal health care services in reality. Nevertheless, the practical use of Te Tiriti o Waitangi to support the legality of definite activities is under question because of the uncertainties associated with the treaty’s texts and interpretations (Te Ture Whakaruruhau, 2012). However, Te Tiriti o Waitangi is still the tool for the Maori people to state their equal rights to receive the health care se rvices based on the developed health promotion practices in New Zealand. The principle of equity is based on the idea that there should not be any gaps in providing the health services and practices for different ethnic or social groups of people because of rejecting the idea of discrimination according to the human rights norms. Still, disadvantaged groups remain to be the victims of the social inequalities in relation to many social questions, including the issue of health promotion. To avoid the scenario typical for the disadvantaged groups, the Maori people focus on Te Tiriti o Waitangi as the key to promote the principle of equity for them. This treaty can be discussed as the first step to the Maori people’s self-determination and as their way to achieve the social equality in relation to such an important aspect as health (Kingi, 2007). As a result, those interpreters of Te Tiriti o Waitangi who belong to the ethnic group of the Maori people or share their visions of th e problem are inclined to discuss the treaty as the statement of the Maori people’s right for equity. The Points on How Te Tiriti o Waitangi and the Principle of Equity Are Applied to Current Health Promotion Practices During the 19th century, the Maori people were discussed as the declining ethnic group because of the people’s problems with health, high rates of mortality and low rates of birth. The supporters of the positive role of Te Tiriti o Waitangi for the ethnic group’s development state that the treaty could contribute to changing the situation and to providing more opportunities for the Maori to avoid poverty and health problems. During the period of working out the treaty, the Maori people suffered from the social changes which influenced their health because of the observed decline in the people’s economic statuses (Towns et al., 2004). However, Te Tiriti o Waitangi was necessary to respond to the social and political needs of the Maori popula tion because of the focus on all the aspects of the ethnic group’s social life.Advertising Looking for essay on health law? Let's see if we can help you! Get your first paper with 15% OFF Learn More Thus, it was stated in the treaty that the Maori could rely on the Crown’s protection. According to Kingi, â€Å"in the English version of the Treaty, Article 2 emphasises property rights and Article 3 stresses individual rights. There is a guarantee of ‘royal protection’ and that MÄ ori will be afforded the same ‘Rights and Privileges of British Subjects’† (Kingi, 2007, p. 7). In this case, protection is provided in relation to the issues associated with the individual rights or the persons’ well-being. It is important to note that health issues were also meant while the well-being and protection aspects were discussed during the 19th century. Thus, the correlation between Te Tiriti o Waitangi and health promotion questions during the 19th century can be considered as obvious. Nevertheless, it is necessary to refer to the modern situation and application of the principles reflected in Te Tiriti o Waitangi to the contemporary health p romotion practices realised in New Zealand according to the idea of equity. The focus on human rights and on the improvement of health equity is typical for the development of the health promotion practice in the 2000s (Health promotion competencies, 2011). This approach should be analysed with references to the statistical data on the health of the Maori people in New Zealand during the discussed periods. Thus, the recent life expectancy figures demonstrate the tendency according to which non-Maori people’s life is longer than the life of the Maori people because of the range of social and economic factors (Towns et al., 2004). Moreover, different social and economic factors do not influence the health state of the modern Maori people completely because the fact of belonging to the disadvantaged group also means the violation of the principle of equity within the society in New Zealand. The evidences on the health of the Maori people prove the ideas that new approaches are n ecessary to regulate the situation and to achieve the positive outcomes (Kingi, 2007). Te Tiriti o Waitangi can be discussed as a set of traditional legal norms which respond to the interests of the Maori people and follow the principles of protection and equity. This approach to interpretation of the treaty is rather controversial because many researchers are inclined to evaluate Te Tiriti o Waitangi as the treaty to limit the rights of the Maori people in New Zealand instead of expanding them (Towns et al., 2004). From this point, the discussion of several perspectives can be relevant to conclude about the role of the treaty for the development of the health promotion practices. Today, the Maori people suffer from more chronic illnesses than the other part of the population in New Zealand because of the problematic social and economic conditions. The declines in the well-being and health rates are also observed with references to the birth rates (Addiction Practitioners’ As sociation, 2011; Malcolm, 2002). On the one hand, the statistics can be used to prove the argument that such acts and treaties as Te Tiriti o Waitangi cannot protect the ethnic minorities from the social discrimination in relation to the health services promotion (Carter-Pokras Baquet, 2002; Theunissen, 2011). On the other hand, Te Tiriti o Waitangi is the main source to consider the Maori people as the equal ones to the non-Maori persons because of the interpretations and the social focus on the problem (Carter-Pokras Baquet, 2002; Ellison-Loschmann, King, Pearce, 2004). The issues are obvious, and they need to be resolved within the society in order to avoid inequity in the future. As a result, it is rather difficult to conclude about the effects of Te Tiriti o Waitangi on the health promotion practices in New Zealand today while referring only to one point of view. All the representatives of the population in New Zealand have the equal rights to receive the necessary health se rvices in spite of their status because of the human rights standards. However, the current situation in the country is correlated with the concept of inequality because of the low measures in relation to the health of the Maori people. The Maori cannot receive the opportunity to realise their health potential because of a lot of social factors. Nevertheless, the provision of health services according to the national health promotion principles should be equal (Kingi, 2007). Thus, the ideas of the protection and equity stated in Te Tiriti o Waitangi should be realised appropriately. From this perspective, Te Tiriti o Waitangi is directly applied to the national promotion practices because this treaty regulates the norms according to which the distribution of health services should be provided. Still, the problem is in the fact that these principles of equity and protection are not followed in the real life. The representatives of the non-Maori population have more opportunities to r eceive the professional medical help when it is necessary because of the effects of certain social and economic factors. In this case, Te Tiriti o Waitangi cannot work effectively to guarantee the direct connection of the principles with the health services provided for the Maori people. On the other hand, Te Tiriti o Waitangi is the basic document to guarantee the social attention to the problem and to influence the solution of the equity question within the society of New Zealand. Although there are many points which should be improved in relation to the health promotion in the country today, Te Tiriti o Waitangi is applied to the health promotion practices because of the focus on protection, partnership, and equity (Towns et al., 2004). These ideas are stated clearly while analysing the aspects of the Maori people’s self-determination and health promotion issues. Conclusion It is important to distinguish between the perspectives from which it is possible to discuss the pro blem. Te Tiriti o Waitangi influences the principles of the health promotion services for the Maori people directly, but these principles cannot work effectively because of the practical flaws in realisation of health care services for different groups of population. That is why, it is important to pay more attention to regulating the fact of the treaty’s realisation and work within the society. Thus, the role of the treaty for the development of health promotion practices in relation to the Maori is significant, but the weaknesses in interpretations and the approaches to the principles and norms’ realisation can be observed. References Addiction Practitioners’ Association Aotearoa New Zealand. (2011). Addiction intervention competency framework: Wellington: DAPAANZ. Carter-Pokras, O., Baquet, C. (2002). What is a health disparity? Public Health Reports, 117(1), 426–434. Ellison-Loschmann, L., King, R., Pearce, N. (2004). Regional variations in asthma h ospitalisations among Maori and non-Maori. The New Zealand Medical Journal, 117(1188), 89-101. Health promotion competencies for Aotearoa–New Zealand. (2011). New Zealand: Health Promotion Forum of New Zealand. Kingi, T. R. (2007). The Treaty of Waitangi: A framework for MÄ ori health development. New Zealand Journal of Occupational Therapy, 54(1), 4-10. Malcolm, L. (2002). Major inequities between district health boards in referred services expenditure: a critical challenge facing the primary health care strategy. The New Zealand Medical Journal, 115(1167), 56-89. Te Ture Whakaruruhau: Code of ethical principles for public health in Aotearoa New Zealand. (2012). Web. Theunissen, K. (2011). The nurse’s role in improving health disparities experienced by the indigenous Maori of New Zealand. Contemporary Nurse, 39(2), 281–286. Towns, C., Watkins, N., Salter, A., Boyd, P., Parkin, L. (2004). The Orewa Speech: Another threat to Maori health? The New Zealand Medic al Journal, 117(1205), 112-121. Whitehead, M. (1990). The concepts and principles of equity and health. Copenhagen: World Health Organization. This essay on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand was written and submitted by user Mallory Oneil to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.