Saturday, December 28, 2019

Essay on Precise Software Case Analysis - 1580 Words

PRECISE SOFTWARE CASE ANALYSIS Problem: When and how to introduce an end-to-end new product to the market? Issues: 1. Should we (Precise) introduce a new product in Open World conference 2000? What could be the impact if we delay to offer an end-to-end solution in the performance management space? 2. What is the best selling strategy for the new product? 3. What is the best pricing strategy for the new product? 4. Should we maintain a single sale force or separate sale force dedicated to the new product? What kind of commissions and how much authority should we set up for the sales force regarding to the new product? 5. How can we deliver the value of the new product to meet our customer expectation†¦show more content†¦Quest Software offered around 25 different products, with some of the functions offering products relevant to Precise. Marketing Mix Analysis: A) Product Analysis: Precise offered the software that helped its clients to manage the performance of their information technology (IT) systems. Precise is in the performance management and availability market. Its products are designed to manage the performance applications utilizing Oracle database. The company had focus on a small range of core products but provided users high quality that promised. Precise offered the software license and services. The main products were insight products, SQL and Presto. Precise/SQL accounted for 86% of all Precise’s software licensing fees. The company has strong trained account reps with very strong relationships with key clients. End-to-end response time is extremely important to ensure the system ran efficiently and effectively. All of the available products focused on the performance of each of the components of the system. The sales cycle is 6 to 12 months on average. Precise realized from the feedback of its consumers that they should provide right sol utions to its clients rather than the products. However, a full-functionality end-to-end performance tool needs a long time to be developed. It’s going to take six and nine months to get a basic product with purely monitoring only. The fullyShow MoreRelatedEssay on Sizing Software with Testable Requirements1107 Words   |  5 PagesTitle : Sizing Software with Testable Requirements Article summary Without measuring the cost the project cannot be managed. In order to size the project the testable requirements can be used . The Testable requirements implies a new software measurement paradigm. There are some attributes and applications which needs to be identified. In the industry the sizing measures are generally used to normalize the different sizing measures ,hence it can be compared . 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Thursday, December 19, 2019

Understanding Customer Services Essay - 4375 Words

Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and| |organisation | |other related†¦show more content†¦Mostly funded through fundraising and donations. | | | | | | | | | | | | | 2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline how customer service is carried out in these types of organisation and highlight the differences in customer service across these organisations. |Organisation type |Description of customer service and | | |the differences between organisations | |Commercial |Providing good quality customer service will make the organisation successful and able to keep their | |organisation |customers and will increase the profits. The difference from the other two sectors is that customers are |Show MoreRelatedUnderstanding The Structure Of Customer Service Essay2371 Words   |  10 Pagesthe structure of customer service 3.1: Explain the features of different customer service models and customer service standards Customer service models and customer service standards both have different features. The customer service models can either increase customer satisfaction or decrease customer complaints. The customer satisfaction is increased by being responsive and helpful to your customers and brining out a bigger range of products that are value for money. The customer complaints are decreasedRead MoreDemonstrate understanding of customer service2217 Words   |  9 PagesDemonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some â€Å"service offers† that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some otherRead MoreUnderstanding Your Organization s Customer Service Guidelines1645 Words   |  7 Pagesdocid=-588724269867897572hl=en (irate customers) ïÆ'Ëœhttp://video.google.com/videoplay?docid=-5677384960392844817hl=en (telephone messages ïÆ'Ëœhttp://www.ipaustralia.gov.au/about/charter_index.shtml ïÆ'Ëœhttp://www.customerservicemanager.com/at-your-service-the-ten-commandments-of-great-customer-service.htm ïÆ'Ëœhttp://www.matrixstandard.com ïÆ'Ëœhttp://all-free-info.com/customer-service TASK 1 – UNDERSTANDING YOUR ORGANISATION Research your workplace standards you should have your organization’s customer service guidelines in yourRead MoreThe Service Concept, Servqual Model And Understanding Customer Types Essay1957 Words   |  8 Pagesthe service concept, Servqual model and understanding customer types. The Service Concept Application The service concept can simply be broken down into three different stages which is firstly the organising idea this is basically when the service is used or bought by the consumer. The next being the service provided, this is the process in which affects the way their service provider ends up interacting with their customer base. Last but not least is the service received, now the service receivedRead MoreSample Resume : Improving Customer Service1075 Words   |  5 Pages Improving Customer Service Lamont Worrell DeVry University November 13, 2015 It s universally acknowledged that a great customer experience is one of the best ways to ensure that customers become repeat customers and this is often the goal of most organization. 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Customer service leads to profitability and brand reputation (Armistead and Clark, 1992); Quality customer service leads to higher levels of competitiveness (Chan et al. 2005); Quality customer service reduces costs and boosts profitability (Crosby, 1980); and quality customer service increases customer retention and improves brand image (Stamatis, 1996). Therefore, it is obvious that a quality understanding of customerRead MoreThe Css Will Be Trained790 Words   |  4 Pageshave to be trained in. The CSS will have be trained in providing and esure customer support to staff as well as customer. The CSS will also be trained in meeting and greeting department customer on the phone. The CSS will be trained in customer support, monitor staff, respect, tact, and desire to meet their needs. Final the CSS will be trained provide customer service so continuing treatment continual treatment to customers. KSA created the position CSS after analyzing the Departments (irevealed thatRead MoreSample Resume : Customer Service Training Proposal Essay1676 Words   |  7 Pages Customer Service Training Proposal For GetYourStuff.com 43 North East Street, Campbell Submitted to: Daniel Joseph Director-Customer Service Submitted by: Stephen Josh Team Lead-Customer Service Read MoreBefore Going Into Details Of Telecommunication (Telecom)1720 Words   |  7 Pagesorganization as testers can understand the problem specific to their domain expertise and provide exact solution to the problem by reducing the analysis time. This will increase the productivity of the project as well of the organization. 3. Good understanding of UI and back end processing The tester with an intense knowledge of domain can suggests the user interface of any application from end user point of view. Also domain expert can identify the defects at the early stage of testing with the help

Wednesday, December 11, 2019

Eight Forms of Capital Free Sample

Question: Discuss about the Six Forms of Capital used by Businesses. Answer: The model of organization draws on various capital inputs and its shows how the operations of organization transform them into outputs. The major purpose of this reflective journal is to explain the various kinds of capital, without which the business cannot survive in the global environment. The journal includes my self-reflection on six forms of capital, which are needed by every business. Companies can create the value by combining the qualitative and quantitative information, which is from where the six types of capital come in. Generally, the capitals are defined as the stocks of value, which are influenced or converted by the outputs or activities of the organization. The journal classifies them as intellectual, manufactured, financial, human, natural, relationship and social. The concept of types of capital has different meanings. All are capitals, which have the capacity to generate the flow of desirable results. For a business, it is essential to maintain all the six kinds o f capital for sustainable economic development. Capitalism has not just been about the financial capital. It may be possible that the people are not aware about it. The businesses deal with different forms of capital. Without these kinds of capital, the businesses cant survive in the long run. Generally the people think that money is only the form of capital, but this is not right. Other than money, the organizations rely on the land, human resource, energy, water and community. My personal experience says that we have managed only financial part of the business (Roland Landua, 2011). We have accepted the measures on show to calculate profits, debts and assets. But generally, we talk very less about the kinds of capital except financial capital. The businesses do not know that other kinds of the capital may make or break them easily as financial capital can do. From an extensive research, I found that there are six forms of capital, which are essential for the business, such as; intellectual capital, manufactured capital, financial capital, human capital, natural capital, relationship and social capital. These capitals are given by McElroy (Gleadle, 2011). All forms of the capitals have their own importance in the business. The below diagram indicates that how the organizational model draws the flow of capital inputs and it shows how the processes convert them in outputs. When I looked at the financial capital, it was very familiar to me. It was included the available funds to the business, equity finance, money, securities, currencies and other financial instruments and debt also. If you want to become finance professional, then you can expand your knowledge about the implications of Basel III and other changes in the accounting policies (Cavinato, 2012). After studying the human capital, I understood that human capital was included in how the employer values the employees, but earlier I was not aware about its complications. It is a new concept, so it was very interesting to find out more. Analyzing human capital made me realize that a business can improve its operations by motivating and engaging the employees. Furthermore, intellectual capital can be defined as knowledge asset. I have discovered that the global education system is focused on communicating the intellectual capital, whether or not it is very important form for making successful and strong communities (Kohl, 2016). It is analyzed that intellectual capital is inspired by the need for social or financial capital. This further helped me in understand that intellectual capital can be included in the social and relationship capital. Social capital comprises of groups and teams, who work together and they share their intellectual capital for attaining a common goal. I learned that the people, who have good social capital, can take the favors, affect the decisions of the management and communicate proficiently. This knowledge makes me obvious that human capital is a mixture of intellectual and social capital. As we know, that production process cannot be started without the availability of fixed assets and raw materials. Manufacture d capital also has the similar importance like other forms of capital. It includes the tools, buildings and machines (Thiele, 2013). It seems integral to the success of organization. I came to know that it includes the distribution networks and products and how these goods are delivered to their customers. From the analysis, I understood that the all the capital sit in the natural capital, because it includes the natural sources like; ecosystem and climate changes. We can use the living capital term for the natural capital. I learned from the Jason Eaton of Social Thread LLC that the capital can be in the form of debt or equity. The social capital provides a person favors or power to influence the decision making to other person in the organization. I realized that the capitals are interconnected with each other. For example, what will a manufacturing company do, if its water supply stopped? What will happen to the stock price of a fashion retailer, if it will be accused of harming the children and animals? So, the organizations work with the concept of Multi-capitalism for sustainable development (Waldstorm Svendsen, 2008). I know that this is a weird term, but it includes the economic system in which the business run and technique of sustainable growth. This surprised me that our organizations are facing the problem of sustainability as we are using the stocks of human, social and natural faster than their production. I found that this problem can be resolved by controlling the rate of consumption. This can help in sustaining the capitals in the long run. I believe that by sustaining and trying to surge the stocks of these capitals, we can subsist the income without decreasing the capital. It is a responsibility of every business to manage all the capitals sustainably (Kline, 2015). I suggest the organizations that they should create a multi-capital scorecard as a measurement and report system. This scorecard can help the organization in assessing the performance in terms of effect on all the kinds of capital, not just financial capital. This was also proven to me after considering the sustainable society, which include various features of these capitals. References Amouzesh, N., Moeinfar, Z. Mousavi, Z. (2011). Sustainable Growth Rate and Firm Performance : Evidence From Iran Stock Exchange. International Journal of Business and Social Science. Vol. 2, pp. 249-255. Cavinato, L. (2012). Ethnic Entrepreneurship and Forms of Capital. GRIN Verlag.Gleadle, C. (2011). Sustainable Growth Through Sustainable Business:A Business Persons Easy Guide To - What, Why and How Sustainability Is the Only Way Forward. CreateSpace Independent Publishing Platform. Kline, M. (2015). The 6 Kinds of Capital Your Business Cant Survive Without. Retrieved from https://www.inc.com/maureen-kline/the-6-kinds-of-capital-your-business-can-t-survive-without.html. Kohl, K. (2016). Becoming a Sustainable Organization: A Project and Portfolio Management Approach. CRC Press. Roland, E. Landua, G. (2011). 8 Forms of Capital. Retrieved on April, 2011 from https://www.appleseedpermaculture.com/8-forms-of-capital/. Thiele, L.P. (2013). Sustainability. John Wiley Sons. Waldstorm, C. Svendsen, G.L.H. (2008).On the capitalization and cultivation of social capital: Towards a neo-capital general science. The Journal of Socio-Economics, Vol. 37, 1495-1514.

Wednesday, December 4, 2019

The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand

In 1840, Te Tiriti o Waitangi was signed by the representatives of the Maori people and by the British Crown authorities as the treaty to state the governance and sovereignty of the Crown as well as the British protection over the Maori people. Nowadays, the functions of the Crown representativeness and protection are performed by the New Zealand authorities (Kingi, 2007).Advertising We will write a custom essay sample on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand specifically for you for only $16.05 $11/page Learn More Moreover, the health promotion practices are also realised with references to the partnership relations between the New Zealand authorities and the local representatives of the Maori people. Although Te Tiriti o Waitangi was signed more than a century ago, its role is still important for regulating the aspects of the social development of the country regarding the progress and well-being of the Maori people. From this perspective, the issue of regulating the health promotion questions should be also examined while referring to Te Tiriti o Waitangi as the founding document in New Zealand. The Maori people discuss Te Tiriti o Waitangi as the treaty to state their equality to the non-Maori people, thus, the principle of equity is involved in the discussion. In spite of the fact that there are several viewpoints regarding the effectiveness of Te Tiriti o Waitangi to regulate the health promotion practices for the Maori people, it is impossible to ignore this treaty because of its extreme role for determining the Maori people’s rights for health and well-being. The Aspects and Importance of Te Tiriti o Waitangi The aspect of protection which is discussed in relation to different interpretations of Te Tiriti o Waitangi is important to be analysed as the key concept to understand the role of the treaty for the health promotion practices in Ne w Zealand during the past centuries and today. While signing the treaty in 1840, the Crown and the Maori people followed rather different goals and intentions. The British Crown intended to declare the sovereignty in relation to the territories, and the Maori people could accept the conditions only with references to some social and economic benefits as the guarantees of partnership and protection (Health promotion competencies, 2011; Kingi, 2007). That is why, the texts of the treaty’s translations, as well as the interpretations, differ significantly regarding the parties’ expectations from the treaty and associated advantages or outcomes.Advertising Looking for essay on health law? Let's see if we can help you! Get your first paper with 15% OFF Learn More The Maori people perceive Te Tiriti o Waitangi as a kind of the legal guarantee related to the promotion of well-being for the Maori. Thus, the Maori people refer to Te Tiriti o Waitangi when they are inclined to apply to the issue of protecting their interests in New Zealand. This approach is also relevant while discussing the case of health promotion within the country. That is why, all the acts and legal norms associated with the health promotion issues within New Zealand should be correlated with the Maori people’s interests and needs fixed according to Te Tiriti o Waitangi. Nevertheless, there are visions that the treaty cannot provide the Maori people with any advantages connected with the health promotion practices today because of the lack of direct references to the health care issues in the texts of Te Tiriti o Waitangi’s translations (Health promotion competencies, 2011; Kingi, 2007). The Principle of Equity and the Role of Te Tiriti o Waitangi Regarding This Principle The Maori people discuss Te Tiriti o Waitangi as the platform to protect their social interests in New Zealand because of suffering from definite social inequalities. That is why, the inte rpretation of Te Tiriti o Waitangi is closely connected with the principle of equity regarding the health promotion practices. The principle of equity in association with the health promotion supports the idea that all the people in the country, without references to their social and economic statuses, should receive the equal health services because the focus on inequity violates the human rights (Whitehead, 1990). The principle of equity depends on avoiding the concentration on differences in statuses and discrimination. However, the problem is in the fact that different social and ethnic groups can suffer from inequalities significantly. These people belong to the disadvantaged groups which can be discriminated in relation to the provision of health care services because of the weaknesses in laws and legal standards (Whitehead, 1990). To guarantee the fact that the community and authorities follow the principle of equity in relation to the health and well-being of the Maori peopl e, the ethnic group relies on Te Tiriti o Waitangi as the set of traditional legal norms signed by the two parties to state the Maori people’s equality to the other citizens of New Zealand.Advertising We will write a custom essay sample on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand specifically for you for only $16.05 $11/page Learn More As a result, the concepts of protection and equity are accentuated in the text of the treaty to prove the possibilities for receiving the equal health care services in reality. Nevertheless, the practical use of Te Tiriti o Waitangi to support the legality of definite activities is under question because of the uncertainties associated with the treaty’s texts and interpretations (Te Ture Whakaruruhau, 2012). However, Te Tiriti o Waitangi is still the tool for the Maori people to state their equal rights to receive the health care se rvices based on the developed health promotion practices in New Zealand. The principle of equity is based on the idea that there should not be any gaps in providing the health services and practices for different ethnic or social groups of people because of rejecting the idea of discrimination according to the human rights norms. Still, disadvantaged groups remain to be the victims of the social inequalities in relation to many social questions, including the issue of health promotion. To avoid the scenario typical for the disadvantaged groups, the Maori people focus on Te Tiriti o Waitangi as the key to promote the principle of equity for them. This treaty can be discussed as the first step to the Maori people’s self-determination and as their way to achieve the social equality in relation to such an important aspect as health (Kingi, 2007). As a result, those interpreters of Te Tiriti o Waitangi who belong to the ethnic group of the Maori people or share their visions of th e problem are inclined to discuss the treaty as the statement of the Maori people’s right for equity. The Points on How Te Tiriti o Waitangi and the Principle of Equity Are Applied to Current Health Promotion Practices During the 19th century, the Maori people were discussed as the declining ethnic group because of the people’s problems with health, high rates of mortality and low rates of birth. The supporters of the positive role of Te Tiriti o Waitangi for the ethnic group’s development state that the treaty could contribute to changing the situation and to providing more opportunities for the Maori to avoid poverty and health problems. During the period of working out the treaty, the Maori people suffered from the social changes which influenced their health because of the observed decline in the people’s economic statuses (Towns et al., 2004). However, Te Tiriti o Waitangi was necessary to respond to the social and political needs of the Maori popula tion because of the focus on all the aspects of the ethnic group’s social life.Advertising Looking for essay on health law? Let's see if we can help you! Get your first paper with 15% OFF Learn More Thus, it was stated in the treaty that the Maori could rely on the Crown’s protection. According to Kingi, â€Å"in the English version of the Treaty, Article 2 emphasises property rights and Article 3 stresses individual rights. There is a guarantee of ‘royal protection’ and that MÄ ori will be afforded the same ‘Rights and Privileges of British Subjects’† (Kingi, 2007, p. 7). In this case, protection is provided in relation to the issues associated with the individual rights or the persons’ well-being. It is important to note that health issues were also meant while the well-being and protection aspects were discussed during the 19th century. Thus, the correlation between Te Tiriti o Waitangi and health promotion questions during the 19th century can be considered as obvious. Nevertheless, it is necessary to refer to the modern situation and application of the principles reflected in Te Tiriti o Waitangi to the contemporary health p romotion practices realised in New Zealand according to the idea of equity. The focus on human rights and on the improvement of health equity is typical for the development of the health promotion practice in the 2000s (Health promotion competencies, 2011). This approach should be analysed with references to the statistical data on the health of the Maori people in New Zealand during the discussed periods. Thus, the recent life expectancy figures demonstrate the tendency according to which non-Maori people’s life is longer than the life of the Maori people because of the range of social and economic factors (Towns et al., 2004). Moreover, different social and economic factors do not influence the health state of the modern Maori people completely because the fact of belonging to the disadvantaged group also means the violation of the principle of equity within the society in New Zealand. The evidences on the health of the Maori people prove the ideas that new approaches are n ecessary to regulate the situation and to achieve the positive outcomes (Kingi, 2007). Te Tiriti o Waitangi can be discussed as a set of traditional legal norms which respond to the interests of the Maori people and follow the principles of protection and equity. This approach to interpretation of the treaty is rather controversial because many researchers are inclined to evaluate Te Tiriti o Waitangi as the treaty to limit the rights of the Maori people in New Zealand instead of expanding them (Towns et al., 2004). From this point, the discussion of several perspectives can be relevant to conclude about the role of the treaty for the development of the health promotion practices. Today, the Maori people suffer from more chronic illnesses than the other part of the population in New Zealand because of the problematic social and economic conditions. The declines in the well-being and health rates are also observed with references to the birth rates (Addiction Practitioners’ As sociation, 2011; Malcolm, 2002). On the one hand, the statistics can be used to prove the argument that such acts and treaties as Te Tiriti o Waitangi cannot protect the ethnic minorities from the social discrimination in relation to the health services promotion (Carter-Pokras Baquet, 2002; Theunissen, 2011). On the other hand, Te Tiriti o Waitangi is the main source to consider the Maori people as the equal ones to the non-Maori persons because of the interpretations and the social focus on the problem (Carter-Pokras Baquet, 2002; Ellison-Loschmann, King, Pearce, 2004). The issues are obvious, and they need to be resolved within the society in order to avoid inequity in the future. As a result, it is rather difficult to conclude about the effects of Te Tiriti o Waitangi on the health promotion practices in New Zealand today while referring only to one point of view. All the representatives of the population in New Zealand have the equal rights to receive the necessary health se rvices in spite of their status because of the human rights standards. However, the current situation in the country is correlated with the concept of inequality because of the low measures in relation to the health of the Maori people. The Maori cannot receive the opportunity to realise their health potential because of a lot of social factors. Nevertheless, the provision of health services according to the national health promotion principles should be equal (Kingi, 2007). Thus, the ideas of the protection and equity stated in Te Tiriti o Waitangi should be realised appropriately. From this perspective, Te Tiriti o Waitangi is directly applied to the national promotion practices because this treaty regulates the norms according to which the distribution of health services should be provided. Still, the problem is in the fact that these principles of equity and protection are not followed in the real life. The representatives of the non-Maori population have more opportunities to r eceive the professional medical help when it is necessary because of the effects of certain social and economic factors. In this case, Te Tiriti o Waitangi cannot work effectively to guarantee the direct connection of the principles with the health services provided for the Maori people. On the other hand, Te Tiriti o Waitangi is the basic document to guarantee the social attention to the problem and to influence the solution of the equity question within the society of New Zealand. Although there are many points which should be improved in relation to the health promotion in the country today, Te Tiriti o Waitangi is applied to the health promotion practices because of the focus on protection, partnership, and equity (Towns et al., 2004). These ideas are stated clearly while analysing the aspects of the Maori people’s self-determination and health promotion issues. Conclusion It is important to distinguish between the perspectives from which it is possible to discuss the pro blem. Te Tiriti o Waitangi influences the principles of the health promotion services for the Maori people directly, but these principles cannot work effectively because of the practical flaws in realisation of health care services for different groups of population. That is why, it is important to pay more attention to regulating the fact of the treaty’s realisation and work within the society. Thus, the role of the treaty for the development of health promotion practices in relation to the Maori is significant, but the weaknesses in interpretations and the approaches to the principles and norms’ realisation can be observed. References Addiction Practitioners’ Association Aotearoa New Zealand. (2011). Addiction intervention competency framework: Wellington: DAPAANZ. Carter-Pokras, O., Baquet, C. (2002). What is a health disparity? Public Health Reports, 117(1), 426–434. Ellison-Loschmann, L., King, R., Pearce, N. (2004). Regional variations in asthma h ospitalisations among Maori and non-Maori. The New Zealand Medical Journal, 117(1188), 89-101. Health promotion competencies for Aotearoa–New Zealand. (2011). New Zealand: Health Promotion Forum of New Zealand. Kingi, T. R. (2007). The Treaty of Waitangi: A framework for MÄ ori health development. New Zealand Journal of Occupational Therapy, 54(1), 4-10. Malcolm, L. (2002). Major inequities between district health boards in referred services expenditure: a critical challenge facing the primary health care strategy. The New Zealand Medical Journal, 115(1167), 56-89. Te Ture Whakaruruhau: Code of ethical principles for public health in Aotearoa New Zealand. (2012). Web. Theunissen, K. (2011). The nurse’s role in improving health disparities experienced by the indigenous Maori of New Zealand. Contemporary Nurse, 39(2), 281–286. Towns, C., Watkins, N., Salter, A., Boyd, P., Parkin, L. (2004). The Orewa Speech: Another threat to Maori health? The New Zealand Medic al Journal, 117(1205), 112-121. Whitehead, M. (1990). The concepts and principles of equity and health. Copenhagen: World Health Organization. This essay on The Role of Te Tiriti o Waitangi and the Equity Principle in Relation to the Health Promotion Practice in New Zealand was written and submitted by user Mallory Oneil to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Sunday, November 24, 2019

Air cond compressor lab report Essay Example

Air cond compressor lab report Essay Example Air cond compressor lab report Paper Air cond compressor lab report Paper If you e an accident at the other side of the workshop you can use the emergency stop button to turn off all electrical power to machines. 4. Always wear an apron as it will protect your clothes and hold loose clothing such as ties in place. 5. Wear good strong shoes. Training shoes are not suitable. 6. When attempting practical work all stools should be put away. 7. Bags should not be brought into a workshop as people can trip over them. 8. When learning how to use a machine, listen very carefully to all the instructions given by the teacher. Ask questions, especially if you do not fully understand. . Do not use a machine if you have not been shown how to operate it safely by the teacher. 10. Always be patient, never rush in the workshop. 11. Always use a guard when working on a machine. 12. Keep hands away from moving/rotating machinery. 13. Use hand tools carefully, keeping both hands behind the cutting edge. 14. Report any damage to machines/equipment as this could cause an accident. 5. 0 Theory Today almost all cars, including small family hatch backs come with air conditioning as standard. Yet, the majority of us hardly have an understanding, or even care how it works That is until the first hot day of the summer comes around and we find ourselves starring under the bonnet in a bewilderment wondering why it is not working and the car is no longer a cool place to be. Just may be, if we had an understanding or had given some thought to what goes on amongst all the other oily bits, which we take care to have serviced at regular intervals we could possibly have avoided the now unfamiliar experience of being hot and uncomfortable in a car on the drive home. Basic Working Principles of a Vehicle Air Conditioning System What we will attempt is to describe, in laymans terms is how the air condition system on a vehicle works and what happens when we press the A/C button on the vehicles dashboard. You know that Starry Patterned one! The basic working principle of all cooling systems, be it the domestic freezer, the Air Conditioning system in our office or the one fitted to our vehicle is the same. The fundamental processes at work are four basic principles in physics, which we all have probably experienced in everyday life Compression, Expansion, Evaporation and Condensation. Compression When you pump up a bicycle tare, the body of the pump where the air is compressed above the pressure inside the tare, causing the transfer of air into the tare gets hot. As the tare inflates and more effort is needed to compress the air to an ever higher pressure the pump gets even hotter. The tare also becomes heated by the now hot gases entering through the valve. Expansion When you discharge an aerosol can the body of the can gets cooler because of the reduced pressure inside the can as the liquid contents are expelled turning to gas. Evaporation The old sailors trick to find the wind direction by wetting a finger and feeling which side is chilled by the passing flow of air. Condensation Whenever warm wet air touches a cold surface such as the outside surface of a glass of ice cold beer heat is from the air and transferred to the cold surface reducing its temperature turning the water vapor back to liquid droplets of water. The air conditioning system in our vehicle has specific components that employ the above physical processes in order to reduce the temperature of the air circulating in the vehicle cabin. In addition to cooling the air the Air Conditioning system have the added benefit of removing excess moisture from the air entering the cabin reducing the amount of condensation that forms on the inside of the cars windows, improving visibility for the driver. Working Components of a Vehicle Air Conditioning System Let us now go to the workings of an automobile air conditioner and how the above principles are applied. We will take it component by component. Compressor: This is the heart of the air conditioning system. The compressor similar in size to the vehicles electrical alternator can usually be identified as he component sited low down in the engine bay driven by the engine belts via a pulley and connected to the rest of the air conditioning system by two reinforced hoses. When you turn on the air conditioner in your car an electrical circuit operates a clutch in the compressors pulley causing the compressor to start pumping refrigerant gas into the rest of the system under extremely high pressure. By increasing the pressure the refrigerant gas leaving the compressor becomes hot. Condenser: The condenser can be identified as a second radiator that shares the air flow with the main engine coolant radiator. Usually the condenser will have its own electric cooling fan/s that become/s active when the air conditioning system is switched on. The condenser takes the heated high pressure refrigerant gas from the compressor and cools it. Condensing the refrigerant gas into a liquid releases heat in the process. This heat is expelled into the atmosphere by the air flowing through the condenser. Receiver or Dryer: This can be identified as a small reservoir or canister sitting in in-line with the outlet hose from the condenser. Here any moisture that has contaminated the refrigerant is captured. If moisture or other contaminants are allowed to circulate it can damage the air conditioning system and ice crystals being formed can cause blockages. Expansion Valve: The refrigerant next flows into the expansion valve where the pressure is reduced causing the liquid to revert back to a gas which causes rapid cooling of the refrigerant vapor. Often on humid days ice can be seen forming on the pipe work immediately after the Expansion valve. Evaporator: This component is rarely seen, other than by service engineers as it is buried deep under the dashboard of the vehicle and shares the space occupied by the cabin heating system. Here the highly cooled refrigerant vapor absorbs the heat from the air inside the car by pushing the air from either the outside or re-circulated air from inside the cabin across the outside of the now super chilled evaporator circulating cold air inside the vehicles cabin.. Why do air condition systems stop working. Other than physical damage to the system caused by a accident or road debris holing the Condenser the most common cause of failure is a loss of refrigerant due to natural leakage. Due to the set-up of a vehicle air conditioning system there has to flexible pulsing between the components mounted on the body of the vehicle and the Compressor which is typical mounted on, and driven directly by the engine which itself is mounted on the vehicles chassis on flexible mounts. In addition, these connections and flexible couplings have serviceable joints enabling components to be replaced during the vehicles life. Because of this Vehicle Air Conditioning systems will tend to lose refrigerant over time as refrigerant permeates through the physical joints between components. In normal working conditions all automotive air conditioning systems will lose bout 10% to 15% of refrigerant each year which is considered natural leakage. Environmental conditions and the how the vehicle operates can increase the amount of refrigerant leakage. Letting the system run low on refrigerant and consequently the compressor lubricating oil that is suspended in the gas can lead to increased wear and premature component failure. Having an unserviceable Air Condition system can destroy the resale value of your vehicle Air Conditioning systems that are left unserviceable for extended periods will begin to absorb moisture and other contaminants from the outside atmosphere which will, over time further degrade the seals and other components. Once this happens the repair costs will often exceed the total resale value of the vehicle. Conclusions Having now read and hopefully understood the basic principles the next time the vehicle is due for a service you will also consider having the your vehicles air conditioning system serviced. Done properly by a specialist a full standard service which doesnt involve changing any of the components usually takes about and hour and will usually cost less then EWE. 00 Services that involve the periodic changing of the receiver rye will take a little longer and cost more. The only other serviceable component, which is often ignored is the cabin filter which is there to remove dust and pollen from the air entering the cabin, this should be change at the time of the vehicles standard engine service. Failure to change the cabin filter at regular intervals will lead to unpleasant smells entering the cabin when the system is first switched on. This is caused by bacterial growth on the moist surfaces of the filter and can be quite harmful to passengers already suffering with bronchial complaints. 6. Procedure 1 . Prepare the tools that are necessary 2. Wear all the safety equipment needed for the of work that need to be done 3. Prepare the air compressor that needed to be service. 4. Open the high side and low side cower part using spanner. Open all 6 bolt screw to detach the cover. 5. Next detach the pulley open 6. Take out the spiral ram 7. Clean all impurities, lubricate necessary parts, replace the casket and the last fix back all the parts back together. 7. 0 Result data 8. 0 Discussion From doing this practical task I notice that there are some major problem that occur when the dismantle process is being down such large amount of forces needed to be apply to integument a bolt or screw and also the part does not dismantle easily such as got stuck or stick tightly. This problem occur as an effect from not doing the maintenance process properly or even does not do that at all. This is why those problems properly occur basically. Other than that I found that the equipment is in a dirty condition so it must be clean properly before it was restore back in order or in duty. 9. 0 Conclusion From doing this practical task we had learn all the safety procedure and equipment and also the law in a workshop.

Thursday, November 21, 2019

Effects of Quality Management on Domestic and Global Competition Essay

Effects of Quality Management on Domestic and Global Competition - Essay Example 2. Quality Management at Nokia Quality is at the heart of Nokia’s operations. Quality has been embedded into every aspect of the products in order to achieve the goal of continuous improvement. Quality Management at Nokia starts right at the top management level and flows from top to bottom. There is a ‘Self-Regulating Management System’ at Nokia which charts out the framework for management practices. The customer needs are the most important input in Nokia’s quest for continuous improvement. Therefore, Nokia makes it a point to thoroughly analyze the lifestyles and needs of its target customers (10 Operations Management Decisions). Nokia lays a great amount of stress on Research and Development. More than 30% of Nokia’s workforce is deployed in Research and Development across geographies. The company strives to maintain a balance between the technological design and user friendly layout. Special fashion designers are deployed for the later (10 Oper ation Management Decisions). 3. Quality Management at Micromax Quality management at Micromax is driven totally by customers. According to Vikas Jain, one of the co-founders of Micromax, Micromax is not a poor cousin of Nokia. Micromax has two important success criteria – perfect assessment of the customer needs and the ability to adapt their supply chain to those needs. The company was a pioneer in initiating dual sim phones in India and challenged Nokia’s supremacy with its innovations. The company realized that a large number of customers were willing to use more than 1 sim cards for various reasons. However, not many were willing to carry 2 or more mobile phones in their pockets. This latent need led to the development of mobile phones with dual sim cards which have become a norm today (Dharmakumar, 2010). 4. Common process between the two organizations and its impact The product design process of the two organizations is quite similar. Both organizations consider assessing customer needs as the most important and preliminary stage of product design. In Nokia, this research is done very methodologically by specialists across various geographies and cultures. At Micromax, the market research is not very structured and the focus is more on identifying the latent needs and to target niche segments of the market. The next step is to choose the theme and develop the product. While Nokia believes in designing an experience rather than a product, Micromax considers a theme such as dual sim and develops and markets its product around that theme. The next step is to test the prototype on a selected group of customers. While this step is a must for Nokia, Micromax may actually skip it and go ahead with judgment of its management. After the product is developed, the supply chain management is very important for both the firms. Nokia maintains a set of requirements for its suppliers. Nokia makes efforts in maintaining a sustainable e-supply chain. The su pply chain management at Micromax is less structured but also less complicated. This enables the company to easily swing the supply chain making it more agile. The product design process has a significant positive impact on their competitive position in the market. By focusing on customer needs, these companies win half the battle. This helps them in efficient planning and execution. By maintaining an effective and agile supply chain, these companies are better equipped to manage change in customer needs, market conditions, global economic